How we work

Our process starts with listening. We collaborate with you to uncover your specific challenges and identify the biggest opportunities for improvement. From there, we tailor our solutions to fit seamlessly into your existing workflows. By rolling out changes gradually, we allow your team to adapt with confidence and minimal disruption.

Throughout the journey, we’re here to provide hands-on training, ongoing optimization, and deep industry expertise. As your business grows, IMPS grows with you, offering the flexibility and scalability you need to meet new challenges.

Your partner in innovation

At Blacksmith, we know that an effective parternship is the cornerstone of a successful project. We work to understand your business and your goals, and bring our expertise and experience to allow a fast, seamless transition to a smarter future.

Implementation Plan

Step 1: Discovery and Planning

We begin by conducting a detailed assessment of your current operations, identifying bottlenecks and areas where improvements will have the greatest impact. A dedicated engineer with experience in your industry will work closely with your team to understand your specific challenges, ensuring the proposed solution aligns with your business needs. Together, we set clear goals and create a tailored roadmap that addresses your priorities while minimizing disruption.

Step 2: Configuration and Customization

Following your sign-off on the roadmap, we configure the system to align with your precise workflows and requirements. This includes adapting the software to accommodate your unique manufacturing, procurement, and compliance needs. During this phase, we also migrate your existing data, ensuring that historical information is preserved and integrated seamlessly into the new system.

Step 3: Iterative Rollout and Training

To foster smooth adoption, we deploy the solution in manageable phases, focusing on one area at a time. This approach allows your team to adjust gradually, reducing any resistance to change and maintaining operational continuity. Each phase is supported by comprehensive training, equipping your staff with the knowledge and skills to use the system effectively from the start.

Ongoing: Support and Optimization

Post-implementation, our team remains on hand to offer support and ensure the system continues to deliver maximum value. As your business evolves, we help you optimize and scale your IMPS solution to match your growing needs.